Data Collection
We collect only the information necessary to provide the TriageAI service. This includes:
- Email metadata (sender, subject, timestamp) for classification.
- Category labels generated by our proprietary AI system.
- Knowledge base text you voluntarily provide for context.
- Basic account information provided during signup.
The "Zero-Storage" Promise
Privacy is our core value. We have strict boundaries on data access:
Temporary RAM Processing
Full email bodies are processed in memory to generate drafts and then discarded immediately. We do not store email content.
No Data Brokerage
We do not sell or share your inbox data with advertisers or third-party data brokers. Ever.
How we use your data
Your data is used exclusively to classify incoming support emails, generate context-aware draft replies, and improve the accuracy of your specific workspace classification.
Contact
Questions about this Protocol? Visit our Contact Page for direct communication.